A state of emergency has been declared related to the outbreak of novel coronavirus (COVID-19). If you are impacted and need assistance in obtaining medical service or prescription drugs, please contact Customer Service at 1-866-597-9560. If you are experiencing a medical emergency, please call 911.

Essence Healthcare is waiving all member related costs associated with the testing and treatment of confirmed or suspected COVID-19 cases from March 6th forward. This includes any applicable co-pays, co-insurance, or deductibles that our members would have normally been responsible for. This waiver will be in effect until May 31,2020, at which time we will reevaluate based on the status and containment of the COVID-19 virus.

Your over-the-counter (OTC) benefit is managed by Convey Health Solutions. Unfortunately, due to the COVID-19 pandemic, Convey is experiencing shortages of certain OTC items. Please visit the Convey website at www.essencehealthcareOTC.com for latest availability. You may also call Convey to place an order and if a specific item is not available, they can help you find an alternative solution. Their number is 1-877-494-2806. Please be assured that Convey is working diligently to refill their inventory. We apologize for any inconvenience this may cause and thank you for your patience.

Here's more information on managing stress during this time.

Welcome Essence Member!

Welcome to Everything Essence. Here is where you can get all the information and answers you need to make the most of the many benefits available to you as an Essence Healthcare member.

You'll get access to your benefits, claims, ID card and more.

  • View your plan benefits and summaries
  • View or change your Primary Care Physician (PCP)
  • Print or request and ID card
  • Find a network healthcare provider
  • Access your claims and explanation of benefits
  • View current deductible and out of pocket balances

Lock icon Much of the information on this website is available to you without requiring you to register or login. For access to more personal details and information specific about you and your benefits, just click the Sign Up button above to get started.

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Essence Healthcare has partnered with Amplifon to provide you with quality hearing coverage.

View discounts on hearing products and hearing aids.

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Y0027_20-322 - Last updated 01/30/2020