A state of emergency has been declared related to the outbreak of novel coronavirus (COVID-19). If you are impacted and need assistance in obtaining medical service or prescription drugs, please contact Customer Service at 1-866-597-9560. If you are experiencing a medical emergency, please call 911.

Essence Healthcare is waiving all member related costs associated with the testing and treatment of confirmed or suspected COVID-19 cases from March 1st, 2020 forward. This includes any applicable co-pays, co-insurance, or deductibles that our members would have normally been responsible for. This waiver will be in effect until December 31, 2020.

Your over-the-counter (OTC) benefit is managed by Convey Health Solutions. Unfortunately, due to the COVID-19 pandemic, Convey is experiencing shortages of certain OTC items. Please visit the Convey website at www.essencehealthcareOTC.com for latest availability. You may also call Convey to place an order and if a specific item is not available, they can help you find an alternative solution. Their number is 1-877-494-2806. Please be assured that Convey is working diligently to refill their inventory. We apologize for any inconvenience this may cause and thank you for your patience.

Here's more information on managing stress during this time.

 

Behavioral Health Services

You should contact Essence’s Behavioral Health line at 1-877-405-7612 (TTY: 711) if you have any of the following symptoms:

  • Work, home or social problems relating to alcohol or other drugs
  • Depression, sadness, hopelessness, loss of interest, weeping, sleeplessness or loss of appetite that lasts for over two weeks
  • Anxiety, panic, disabling fears, obsessions, compulsions or overwhelming stress
  • Eating disorders, such as anorexia or bulimia
  • Inability to cope with life and fulfill your responsibilities

You will be put in touch with the appropriate participating healthcare professional to help meet your needs.

Y0027_20-322 - Last updated 01/30/2020