A state of emergency has been declared related to the outbreak of novel coronavirus (COVID-19). If you are impacted and need assistance in obtaining medical service or prescription drugs, please contact Customer Service at 1-866-597-9560. If you are experiencing a medical emergency, please call 911.

Essence Healthcare is waiving all member related costs associated with the testing and treatment of confirmed or suspected COVID-19 cases from March 1st, 2020 forward. This includes any applicable co-pays, co-insurance, or deductibles that our members would have normally been responsible for. This waiver will be in effect until December 31, 2020.

Your over-the-counter (OTC) benefit is managed by Convey Health Solutions. Unfortunately, due to the COVID-19 pandemic, Convey is experiencing shortages of certain OTC items. Please visit the Convey website at www.essencehealthcareOTC.com for latest availability. You may also call Convey to place an order and if a specific item is not available, they can help you find an alternative solution. Their number is 1-877-494-2806. Please be assured that Convey is working diligently to refill their inventory. We apologize for any inconvenience this may cause and thank you for your patience.

Here's more information on managing stress during this time.


How to Order Medications by Mail

When you order prescription drugs through our network mail order pharmacy service, you must order a 90-day supply of drugs on formulary Tier 1, Tier 2, Tier 3, or Tier 4. Your physician must write the mail order prescription for a 90-day supply for drugs on those tiers. If your drug is on Tier 5, you can only order a 30-day supply. Generally, it takes the mail order pharmacy 14 days to process your order and ship it to you. However, sometimes your mail order may be delayed. If your mail order prescription is delayed, please contact Customer Service for assistance.

You are not limited to using mail order to obtain an extended supply of maintenance medications. Our network retail pharmacies will fill a 90-day supply of Tier 1, Tier 2, Tier 3, and Tier 4 drugs if permitted by the prescription your physician has written. Drugs on Tier 5 can only be filled as a 30-day supply.

Our Current Mail Order Pharmacy

Starting May 1, 2018, Our New Mail Order Pharmacy is:

MedImpact Direct

To receive mail order prescriptions through MedImpact Direct, call toll-free at 855-873-8739 (TTY dial 711), Monday through Friday: 7:00 am- 7:00 pm (Central Time) and Saturdays: 8:00 am- 4:00 pm (Central Time) or you can go to www.medimpact.com.

Y0027_20-322 - Last updated 01/30/2020