How to Order Medications by Mail

When you order prescription drugs through our network mail order pharmacy service, you must order a 90-day supply of drugs on formulary Tier 1, Tier 2, Tier 3, or Tier 4. Your physician must write the mail order prescription for a 90-day supply for drugs on those tiers. If your drug is on Tier 5, you can only order a 30-day supply. Generally, it takes the mail order pharmacy 14 days to process your order and ship it to you. However, sometimes your mail order may be delayed. If your mail order prescription is delayed, please contact Customer Service for assistance.

You are not limited to using mail order to obtain an extended supply of maintenance medications. Our network retail pharmacies will fill a 90-day supply of Tier 1, Tier 2, Tier 3, and Tier 4 drugs if permitted by the prescription your physician has written. Drugs on Tier 5 can only be filled as a 30-day supply.

Our Current Mail Order Pharmacy

Starting May 1, 2018, Our New Mail Order Pharmacy is:

MedImpact Direct

To receive mail order prescriptions through MedImpact Direct, call toll-free at 855-873-8739 (TTY dial 711), Monday through Friday: 7:00 am- 7:00 pm (Central Time) and Saturdays: 8:00 am- 4:00 pm (Central Time) or you can go to

Y0027_20-322 - Last updated 01/30/2020