A state of emergency has been declared related to the outbreak of novel coronavirus (COVID-19). If you are impacted and need assistance in obtaining medical service or prescription drugs, please contact Customer Service at 1-866-597-9560. If you are experiencing a medical emergency, please call 911.

Essence Healthcare is waiving all member related costs associated with the testing and treatment of confirmed or suspected COVID-19 cases from March 1st, 2020 forward. This includes any applicable co-pays, co-insurance, or deductibles that our members would have normally been responsible for. This waiver will be in effect until December 31, 2020.

Your over-the-counter (OTC) benefit is managed by Convey Health Solutions. Unfortunately, due to the COVID-19 pandemic, Convey is experiencing shortages of certain OTC items. Please visit the Convey website at www.essencehealthcareOTC.com for latest availability. You may also call Convey to place an order and if a specific item is not available, they can help you find an alternative solution. Their number is 1-877-494-2806. Please be assured that Convey is working diligently to refill their inventory. We apologize for any inconvenience this may cause and thank you for your patience.

Here's more information on managing stress during this time.


Our Preferred Pharmacies

You can save money on your prescription medicines when you use one of our preferred pharmacies: Schnucks, CVS, Target and Pharmax. During the initial coverage phase, your copayment will be $0 for drugs on formulary Tier 1 and Tier 2 when you fill your prescriptions at a preferred pharmacy. You will also pay lower copayments for drugs on Tier 3 and Tier 4 at a preferred pharmacy.

Please remember that you can fill your prescriptions at any pharmacy in our network, but your copayments will be lower when you fill your prescriptions at a preferred pharmacy.

Y0027_20-322 - Last updated 01/30/2020