WEBSITE PRIVACY STATEMENT
At Essence Healthcare, we know privacy is important to you. Privacy is one of your rights as a consumer as well as an Essence
Healthcare member. It is also a right that you retain even when you are no longer a member of Essence Healthcare.
Essence Healthcare does not share your protected health information with anyone else unless you provide us with permission to
do so. We engage in training programs for our employees to ensure that they know the procedures they need to follow to make sure
that your information, whether in oral, written, or electronic format, is secure and safeguarded. We will not sell, license,
transmit or disclose personal information, outside of Essence Healthcare, unless it is expressly authorized by you; necessary
to enable our contractors or agents to perform certain functions for us; or required or permitted by law. Personal information
means data that is unique to an individual, such as name, address, social security number, or telephone number.
In addition to this Privacy Statement, Essence Healthcare’s Notice of Privacy Practices will give you more specific information
and details about how we ensure the privacy of your protected health information. The Notice of Privacy Practices also provides
details about how we will use, and disclose protected health information. The Notice of Privacy Practices will also explain all
the rights you have concerning the privacy of your health information and how you can exercise those rights. The Notice of Privacy
Practices is available by clicking the link below.
TERMS AND CONDITIONS
By accessing and using this website, you acknowledge that you have read, understand, and agree to be bound by these terms and
Terms and Conditions are not to be construed in any way as an agreement, stated or otherwise, on behalf of any party. Use of
this website is at your own risk and discretion.
to time. Your continued use of the website after any such modifications shall constitute your agreement to be bound by any such
changes. Essence Healthcare may modify, suspend, or discontinue all or any portion of its website without notice or liability.
Essence Healthcare maintains physical, electronic, and procedural safeguards that comply with federal standards. Additionally,
Essence Healthcare takes reasonable precautions to protect user information from unauthorized use or alteration. All data, correspondence,
and responses that the user of the website provides will be handled confidentially, both online and offline. To protect from
unauthorized access, data that you provide is safeguarded behind a secure firewall. Please note, users should be aware that there
is always a risk in sending information over the Internet and data transmitted by e-mail is vulnerable to security breaches.
When you access Essence Healthcare’s website, we do not require you to register or otherwise provide any personal information,
such as your name, social security number, or e-mail address. We may, however, monitor and record your usage of our website during
your visit. We collect this information and use it to help make the website more consumer-friendly and efficient.
Essence Healthcare uses “cookie” technology to gather non-personal information. A “cookie” is a piece of data that a website
can send to your browser while you are using the website. A cookie is not a computer program – it cannot read data from your
computer, perform any action on your data, or embed commands in your computer. Cookies can keep track of which pages are used,
the frequency they are used, and to enable certain features on this website. You may disable these cookies at any time by adjusting
your browser preferences on your computer.
Informational Purposes Only
Essence Healthcare provides the information contained within this website for informational purposes only. No warranty is made
that the information provided is error-free. The information contained within the web pages may be, at any time, outdated and
may include inaccuracies and/or errors.
Visitors should not construe this information as an offer for medical services or as advice on medical treatments. The information
presented is general in nature and is not a substitute for professional health care. Consult a physician or other qualified health
care professional before making health related decisions.
The information presented by this website describes the products and services offered by Essence Healthcare. Some specific information
may be provided but, overall, the information presented may not contain all the applicable terms, conditions, limitations, or
exclusions necessary to fully describe the products and services.
Claims, Benefits, and Medical Management
The information provided with our website does not represent a guarantee of coverage or specific payment. All health plan benefits
are subject to the terms, conditions and limitations of the specific policy issued, including, but not limited to, eligibility,
pre-certification, exclusions and limitations, and medically necessity requirements. For further information on a policy and
its limitations, please contact our Customer Service Department.
Links to Other Sites
This website may provide links or references to other sites. These links are provided for your convenience and Essence Healthcare
is not responsible for the content of these other sites, does not make any representations or gives any warranties with respect
to any information contained in or at these other sites, and shall not be liable for any damages or injury arising from the content
of these other sites. Essence Healthcare reserves the right to terminate any link at any time.
When leaving Essence Healthcare’s website to visit another website, we recommend that you review that third party’s terms and
Notification of Changes
and Conditions at any time, without notice.
THE MATERIALS, INFORMATION, AND SERVICES PROVIDED ON THIS WEBSITE ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, AN IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
OR INFRINGEMENT. THERE IS NO WARRANTY THAT USE OF THIS WEBSITE WILL BE ERROR-FREE OR THAT IT WILL NOT INTERFERE WITH YOUR USE
AND ENJOYMENT OF OTHER INFORMATION OR SERVICES.
HIPAA Privacy Officer
If you have any questions concerning your right to the privacy and confidentiality of your personal information and data that
has been entrusted to Essence Healthcare, please contact the Customer Service Department at the phone number on the back of your
ID Card or as indicated on the website.
For specific inquiries about Essence Healthcare’s Privacy Statement or Notice of Privacy Practices, please direct them to:
13900 Riverport Dr
Maryland Heights, MO 63043
Toll Free: 1-866-597-9560 (TTY: 711)