Important COVID-19 Information for Essence Healthcare Members

A state of emergency has been declared related to Novel Coronavirus (COVID-19). If you need assistance in obtaining approvals/referrals or other medical service for the impacted area, please contact Customer Service at Toll Free: (866) 597-9560, Local Number: (314) 209-2700 Ext: 2700.

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      Important Disclaimer

      Essence Healthcare is an HMO plan with a Medicare contract. Enrollment in Essence Healthcare depends on contract renewal. All Essence Healthcare plans include Part D drug coverage.

      Members must use plan providers except in emergency or urgent care situations. If a member obtains routine care from an out-of-network provider without prior approval from Essence Healthcare, neither Medicare nor Essence Healthcare will be responsible for the costs.

      For more information or assistance, please call Customer Service at 1-866-597-9560 (TTY: 711). Language assistance services are available, free of charge.

      Every year, Medicare evaluates plans based on a 5-star rating system.

      Essence Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

      Y0027_21-375 - Last updated 12/31/2020

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