Important COVID-19 Information for Essence Healthcare Members

The public health emergency declaration related to Novel Coronavirus (COVID-19) continues to be in effect. If you need assistance in obtaining approvals/referrals or other medical service, please contact Customer Service at Toll Free: (866) 597-9560, Local Number: (314) 209-2700 please press the number 3 on your telephone keypad when you are asked to make a selection.

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    Important Disclaimer

    Essence Healthcare is an HMO plan with a Medicare contract. Enrollment in Essence Healthcare depends on contract renewal. All Essence Healthcare plans include Part D drug coverage.

    Members must use plan providers except in emergency or urgent care situations. If a member obtains routine care from an out-of-network provider without prior approval from Essence Healthcare, neither Medicare nor Essence Healthcare will be responsible for the costs.

    For more information or assistance, please call Customer Service at 1-866-597-9560 (TTY: 711). Language assistance services are available, free of charge.

    Every year, Medicare evaluates plans based on a 5-star rating system.

    Essence Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    Y0027_21-375 - Last updated  07/20/2021

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